HIREHERO


Challenge

Our client, HireHero, would like a redesign of their interviewer dashboard.

Conditions
  • 2.5 weeks with 4 UX designers at General Assembly
Tools
  • Google Drive, Omnigraffle, Sketch, Axure, whiteboard, index cards, post-it notes, markers
My Roles

Competitive analysis, interviews, user flows, personas, card sorting, paper prototyping, user testing, high fidelity Axure prototype

Solution

Our idea to completely redesign the dashboard to clearly define what the interviewer needs to do at each step. This dashboard will help the interviewer provide meaningful feedback and slices of the conversation for future use, while enjoying the interview experience.

View Prototype

Design Process

Step 1: What is HireHero?

We begin with a Mental Model exercise with our client to better understand the product and their goals. Our client points out which problems are currently being addressed and how.

We look at HireHero's interviewer dashboard and interview one another to fully understand its functionality.

A Competitive Analysis of similar web services is created to take note of aspects that do and do not work well, then to highlight the commonly shared features.

A teammate creates a very telling Task Analysis of the current solution.

With the approval of our client, we agree upon a Problem Statement: The HireHero Interview Dashboard is aiming to engage users (interviewers) through a natural interviewing experience in order to provide an authentic deep-dive conversation to be shared with hiring companies either by HireHero or the job seeker. However, HireHero’s current dashboard experience is not intuitive nor does it efficiently capture data.

Step 2: User Research

We then dive into interviewing professionals experienced in hiring. We compile what we learn in order to create an Interviewer Map of two axis: value of soft vs. tech skills, and direct vs. indirect hiring.

From the interviewer map, we are able to create Personas of three individuals, as represented by the pink post-it notes. We decide that the primary user for HireHero is "Rafael" (an expert developer who manages a team) acting as "Leah" (an expert recruiter who excels at evaluating soft skills).

Step 3: Making Sense of My Findings

With the problem and users in mind, we are able to come up with a Solution Statement to have a goal to work towards: Our idea to address this problem is to completely redesign the dashboard to clearly define what the interviewer needs to do at each step. This dashboard will help the interviewer provide meaningful feedback and slices of the conversation for future use, while enjoying the interview experience.


We also came up with 3 key Success Metrics to ensure that we stay on track:

  • Increase engagement between the interviewer and interviewee.
  • Generate 5-7 audio clips from questions and verifying 5-7 skills.
  • Make using the dashboard more intuitive

I create a User Flow based on how Rafael may like to use an interviewing dashboard.

We begin to think about feature placement by creating an index card for every existing feature as well as features from competitors. We ask our client and each other to participate in a Feature Sorting exercise to see which parts are expected where.

In sorting around common features, we realize there are different interview stages we need to design for. We create a Feature Prioritization graph to mark the importance and visibility of each feature. We discover there are 3-4 main interviewing stages.

We each participate in a Design Studio with feature prioritization and placement in mind. At the end, we discuss our decision making process, agree upon the best solutions, and merge all of our ideas into one.

Step 4: User Testing

We begin testing with Paper Prototypes in order to iterate and re-iterate.

Based on our findings, a teammate creates a Wireframe that I use to inform the higher fidelity prototype.

Step 5: The Solution

I create a clickable Prototype in Axure that reflects our findings. We test and iterate on higher fidelity version again four times before we present to HireHero the current solution.